Outsourcing Makes Sense for Canada’s large Hospitality Group

Our customer is one of the largest Hospitality Group in Canada and is the exclusive hotel management company, which employs approximately 5,000 hotel staff who service more than 10,000 rooms and almost 50 food and beverage operations worldwide. Operating with a relatively small IT Staff and always mindful of securities regulations, the Group decided to identify and outsource critical IT operations related to its centralized network to PCI Services. PCI Services ensured the security of key revenue-driving applications, including the Group’s customer relationship management systems for all hotel and resort properties.

Objective

Support the group’s extensive national hotel operations, and internal IT Staff.
Find a secure and scalable outsourced network solution.
Ensure revenue-driving applications are secure and available 24 hours a day, seven days a week.

Strategic Approach

PCI Services deliver and maintain a high performance, high availability, centralized IT Network Solutions.

Results

Increased uptime and 24×7 secure access to essential IT operations and business systems.
Enable internal IT Staff to maintain focus on developing hospitality sales and service applications.

What the customers had to say

“Hotels run 24 hours a day, seven days a week, and we can’t tolerate any type of downtime – or even a small service hiccup for that matter. When the time came to select a managed services provider, key requirements of performance reliability, knowledge of compliance issues, and managed services capabilities all tipped in PCI’s favour.”